I tried asking the same question couple more times and eventually I was told I was being rude and that I was banned and that the police would be called.
I was absolutely shocked at the reply as it was totally unnecessary.

Was a fun night and would certainly recommend trying it.
You know you ain’t living if you haven’t been banned by a company at least once, right?
When I finally said I would lodge a fair trading complaint, i got a one word reply: ' BANNED'...no refund. Follow up: Fair Trading investigated and was informed in Dec 2016 Sydney Speed Dating was now deregistered and i should follow up with my credit card provider (who refunded me for 'goods & services...
read more » Had an amazing night and met some great people.
It was a blessing in disguise though, because I went to another company and met someone! They cancelled it the day before due to insufficient numbers and asked if they could transfer me to another event.
There are other speed dating companies out there ladies -- ones that will actually look out for you. Looking through the events, I realised there was nothing suitable so I asked for a refund. I re-requested an email and got a reply from [name removed] who said they will issue me a 6mth credit.
Good luck They cancelled my booking after my online purchase, promised to refund me several times on email but never actually refunded me.
The only contact they provide is an email address, and my following emails to them were ignored. I was told they will email me even if there is no match but they didn't contact me.
I got a rude email saying "no refund, keeping $$$" I have been to their speed dating event before and they banned a guy for being 2 weeks over the age range. I have spoken to other people at other speed dating events run by other company and there are have been heaps of people being banned for slight demeanours like complaining about the host, complaining about another fellow speed dater. I'm trying to chase up a refund so will update once I have more details. One thing I noticed is that the "tickets left" count seems to be manually updated.